Return & Refund Policy
Return Eligibility and Timeframe
My Store accepts return requests within 30 days from the date you receive your order. To qualify for a return, your item must:
- Be unused and in its original condition without any unnecessary wear or damage.
- Include all original parts, lids, accessories, and packaging whenever reasonably possible.
- Not be excluded by product-specific rules or designated as a final sale.
- Have been returned following all instructions provided by My Store’s support team.
Items that are misused, altered, or incomplete may be ineligible for a refund except where legally required.
Initiating a Return
To start the return process, please visit the Contact Us page on the My Store website and provide:
- Your order number
- The specific item you wish to return
- The reason for your return
If the product is damaged, defective, or incorrect, include clear photographs and detailed information about the issue.
Do not ship any items back before receiving confirmed return instructions from My Store. Returns sent without prior approval or addressed incorrectly will be refused.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or not as you ordered, contact My Store promptly through the website’s contact form with your order details and photographic evidence. This will help us evaluate your issue quickly.
My Store will assess the situation and provide a suitable resolution, which may include a replacement, refund, or an alternate remedy depending on the circumstances.
Return Shipping Costs
Return shipping fees and related charges depend on the terms of your original order and applicable law.
Except in cases of My Store’s error or defective products, customers are typically responsible for covering return shipping costs.
Refund Processing
After we receive and inspect your returned item, we will notify you whether your refund is approved.
Approved refunds are usually processed within 5-10 business days and credited back to the original payment method.
Please note your bank or payment provider may require additional time to complete the refund posting.
Order Cancellation
You may request cancellation of your order within 24 hours of placing it by contacting My Store via the website.
After this 24-hour period, cancellations might not be possible if your order has already been processed or shipped.
If cancellation is unavailable, you may return eligible items after delivery by following the return process described above.
Contact Information
For questions about returns, refunds, or cancellations, please contact My Store’s support team at comboman123@cutevi.us.