Shipping Policy for My Store
Order Processing
At My Store, every order undergoes payment confirmation and item availability verification before fulfillment begins. Our typical processing period is 1-3 business days. Please be aware that orders placed on weekends, holidays, during promotional events, or times of high demand may require additional processing time.
Shipping Options and Costs
Shipping fees at My Store are calculated based on your delivery location, the items in your order, and the shipping method you select. All shipping charges and available options will be clearly presented to you at checkout. Any shipping promotions will detail eligibility requirements and exclusions in their offer terms.
Delivery Timelines
After processing, shipment delivery generally occurs within 5-10 business days. This estimate may be affected by carrier performance, weather conditions, customs inspections, or other local variables. When available, we provide tracking numbers so you can follow your package’s journey. Please allow some time for tracking updates after your order is handed to the carrier.
Shipping Address Accuracy
Before completing your purchase, verify that your shipping address is complete and correct to avoid delivery delays, returns, or failure to deliver. If you discover an address mistake after placing an order, contact My Store promptly via our Contact Us page. While we do our best to assist, we cannot guarantee address changes once processing or shipping has started.
Tracking and Delivery Issues
Use your tracking number to monitor your shipment’s status. Should your delivery be delayed, marked as delivered but missing, or if any other delivery problem arises, please contact My Store through our Contact Us page. We may request your order and shipping details to resolve the issue efficiently.
Lost or Damaged Packages
If your shipment arrives damaged or appears lost, notify My Store immediately by emailing comboman123@cutevi.us or reaching out via our Contact Us page. Keep all packaging and provide photos or relevant information to assist our review and facilitate next steps.
International Shipping
For orders shipped outside the United States, additional fees such as customs duties, import taxes, brokerage charges, or other costs may apply as per the destination country’s regulations. These charges are generally the recipient's responsibility unless otherwise noted at checkout. Customs inspections and local processes may also extend delivery times.
Multiple Shipments and Stock Limitations
Some orders could be sent in multiple packages due to product availability or logistical reasons. In such cases, My Store will provide separate tracking numbers for each shipment. If an item becomes unavailable after your order is placed, we will contact you with options for a refund or substitution.
Need Help?
If you have any questions or require assistance with your shipment, please visit our Contact Us page. Providing your order number and tracking information will enable us to support you more quickly.